State Farm® Insurance Agent Richard Kruger
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Robert Pafford
March 12, 2025
5
out of
5
rating by Robert Pafford
"I called wanting to get a quote for home/auto policy. I have been hesitant of switching insurance since I have been with my previous provider for 5+ years. However, once I talked with Melinda and realized how easy she made things I knew I was going to be in good hands. She made everything as smooth of a transition as possible and on top of that the quote was considerably lower than what my previous insurance quoted me. I really do appreciate her patience in making sure I had the best quote possible and answering any questions I may have had!"
We responded:
"Thank you for the great 5 Star Review Robert! I agree with you; Melinda does a great job and makes it easy for folks to do business with us! I really appreciate that you have placed your trust in us. We will always do our best for you! If you have time to stop by our office and meet the rest of our team, that would be great! We want you to be comfortable with everyone here. We are all here to help our customers whenever they need us. Sincerely, Richard"
Charla Adamick
March 11, 2025
5
out of
5
rating by Charla Adamick
"I have been with Richard Kruger State Farm for years. His whole team treat you like family, including sending out Christmas and Birthday cards. Darla is always my go to person. She remebers who I am even if we go months or a year without talking. She is always so helpful, going above and beyond!"
We responded:
"Thank you, Charla! It is so good to hear that you are still having a great experience with our agency! We appreciate you and your family! Thank you for your kind words about Darla and my entire team. That is always my goal, to be like family to our customers. We strive to be easy to do business with. Darla is a mainstay and does a fine job. I know she will appreciate your kind words. Please don't hesitate to give us a call any time we can be of assistance or service to you! Thank you for being a part of our family! Richard"
Edward Generals
March 8, 2025
5
out of
5
rating by Edward Generals
"The most seamless insurance experience i have ever encountered. Melinda was amazing from the jump. On top of that i lowered my monthly boat and auto insurance by more then $200 and on top of that I added renters insurance and still realized the same savings of over $200 per month. Therefore i went from 2 products and added a third product for less money then i have been spending for the past 3 years. Here is the kicker the insurance on my boat and truck increased to more options and much lower deductibles."
We responded:
"Thank you for the GREAT review Edward! Melinda does a great job helping our customers find the best values available! We are so happy that you trust us to take care of all your insurance needs! If you are ever near our office, please stop by and meet me and our entire team! Thanks for being a part of our family! Richard"
John Lewis
March 7, 2025
5
out of
5
rating by John Lewis
"Very helpful in getting my insurance set up. Very competitively priced for auto and renters insurance."
We responded:
"Thank you for the 5 Star review John! I appreciate your kind words and for placing your trust in State Farm and our agency. When you have a chance to stop by and meet our entire team, please do! We appreciate your business! I am happy that you had a good experience with us, my goal is for us to be very easy to work with! Richard"
Leslie Monroy
March 3, 2025
5
out of
5
rating by Leslie Monroy
"leslie taylor is the most sweet & helpful person ! always checking up on us & making sure we get everything done correctly"
We responded:
"Thank you for the great review Leslie! We are excited that you are a part of our Richard Kruger State Farm family! We appreciate your business and look forward to taking care of you and your family far into the future! If you are ever in our area, please stop by and visit to meet our entire team! Richard"
Casey Choat
February 17, 2025
5
out of
5
rating by Casey Choat
"Melinda was fantastic and very professional highly recommend. Best service I've had with insurance"
We responded:
"Thank you for the great review Casey! I really appreciate the kind words! Melinda is a great part of my team here at the Richard Kruger State Farm Agency and she takes great care of our customers and prospective customers. Please stop by our office the next time you are in Waco. I would love to meet you and introduce you to my entire team! Please don't hesitate to give us a call whenever we can help you with your insurance and financial services needs! Thank you for your business and your trust in State Farm and my agency! Richard"
April Krakowian
February 12, 2025
5
out of
5
rating by April Krakowian
"I highly recommend State Farm insurance, as Melinda provided excellent guidance and professionalism throughout the process."
We responded:
"Thank you for the fine review April! We are so happy that you have chosen to allow us to serve you as a part of our State Farm family! You are right! Melinda is a star and provides great information and options for our customers to make informed decisions. We really appreciate your business and the trust you have placed in our agency. Thank you for your business! Richard"
Tina Sullivan
January 18, 2025
5
out of
5
rating by Tina Sullivan
"Very professional and courteous and caring really got me a great rate went well beyond customer service very helpful and compassionate due to me just losing my Husband unexpectedly after 40 years I really felt like I mattered as a person thank you for your service and kindness have a great Blessed Day."
We responded:
"Thank you for the wonderful review Tina ! I am so glad that we were able to help you. Please stop in to meet my entire staff. We want to be your resource for any of your insurance and financial services needs. You are a part of our family now and you will be in our thoughts and prayers as you go through these difficult times. Don’t hesitate to reach out to us! Richard "
Sharron Earl
January 13, 2025
5
out of
5
rating by Sharron Earl
"Leslie was very helpful and friendly. It was a pleasure to get auto insurance"
We responded:
"Thank you for the fine review, Sharron! I'm glad you had a good experience! We try to always be easy to do business with! We are here for you and all your insurance and financial needs! Come see us when you can to meet our entire team! Thank you for your business! Richard"
Darryl Osborne
November 11, 2024
5
out of
5
rating by Darryl Osborne
"The switch was easy to do and the representatives of state farm check on their customers periodically which appreciate"
We responded:
"Thank you for the great review Darryl! We are super happy that you decided to join our agency's State Farm family! Leslie does a great job and I am glad that it was an easy process. We always try to make working with us an easy process. Please stop in if you are ever near our office and meet my entire team and me. We appreciate your business and thank you for your good recommendations! Richard"
Ginger Simons
November 8, 2024
5
out of
5
rating by Ginger Simons
"I absolutely love State Farm. The personal service is completely irreplaceable and amazing. Melinda at Richard Kruger is the best ever. She knows her business and gives the best personal service every single time!! I can't thank her enough!!"
We responded:
"Thank you for the great review, Ginger! It makes my day when our customers are happy! We strive to be "easy to do business with" and Melinda is an expert at helping our customers and future customers. Please stop by our office when you can and meet our entire team!! Thank you for allowing us to take care of your insurance and financial needs! We are happy you are a part of our State Farm, Richard Kruger agency, family! Richard"
Ariel Mendoza
November 4, 2024
5
out of
5
rating by Ariel Mendoza
"Very friendly and knowledgeable"
We responded:
"Thank you for your kind words Ariel! We are happy to have you as a part of our Richard Kruger agency family! We would love to meet you in person if you ever have the opportunity to stop by our office! Please give us a call/text/email anytime we can help you and your family! Thank you for your business! Richard"
John Owen
October 25, 2024
5
out of
5
rating by John Owen
"It is great to work with Leslie, Melinda, Darla, and Kristen! They are so friendly and great representatives of State Farm."
We responded:
"Thanks for the fine review, John! We sure appreciate you as well! Please stop by to visit with us anytime you have the opportunity! Richard"
Diana Tubbs
October 22, 2024
5
out of
5
rating by Diana Tubbs
"Leslie is the best insurance lady I’ve come across. She treats you like she’s part of ur family. Just awesome!"
We responded:
"Thank you Diana for the great review!! We think of our customers as a part of our family and Leslie does a good job of living that. We really appreciate you and thank you for joining our family! Please come by our office when you can to meet all of our team. We really like to make doing business with our agency very easy!!! Looking forward to meeting you! Richard"
Cheyenne Myers
October 8, 2024
5
out of
5
rating by Cheyenne Myers
"They gave us the best rate on our car insurance!! Melinda is an absolute pleasure to work with!"
We responded:
"Thank you for your trust in State Farm and the Richard Kruger State Farm agency! Melinda is a key member of our team and you are right, she makes it easy to do business with us! We appreciate your business. Stop by our office soon and say hello! Richard "
Kernita Butler-Heard
September 11, 2024
5
out of
5
rating by Kernita Butler-Heard
"Melinda was phenomenal in answering my questions regarding home and auto coverage. My family and I are very satisfied with the services offered by State Farm. The best part is that we're always able to reach a live person on the phone instead of being routed through an automated service."
We responded:
"Thank you for the great review Kernita! We are proud that Melinda is a key part of our team! We strive to always answer the phones. Sometimes we are all on a call but we always do our best to return every call the same day and as quickly as possible. We appreciate your trust in us and in State Farm. We want to be ready when you need us! If you ever have time to stop by the office and meet me and the rest of our team, that would be great! Any time you have questions about insurance or financial services, please think of us first! Richard"
John Barros
September 6, 2024
5
out of
5
rating by John Barros
"i don't know the other agents. but i do know, there is only 1 agent for me, leslie. She not only followed through with our set appointments but went above and beyond to tirelessly put together a package that works with my budget. Amazing customer service. I found my home. i hope you do too."
We responded:
"Thanks for the great review John! We appreciate your kind words and that you have had a great experience. Leslie is working hard to help us make more friends like you! Good job Leslie! If you have time John, please stop by our office and meet the rest of our team. We hope to take care of you far into the future. Thanks for placing your trust in State Farm and our agency! Richard"
Elizabeth Hernandez
September 5, 2024
5
out of
5
rating by Elizabeth Hernandez
"I called Richard Kruger site on multiple occasions and every time I was greeted with professional and polite service, Ms. Melinda is a very knowledgeable agent and was patient with me, she broke down anything I didn’t understand. I am very happy I found this team and grateful for the time and efforts Ms. Melinda dedicated to helping me. Thank you again!"
We responded:
"Thanks for the great review Elizabeth! Melinda is a great asset to our team and we are proud of her! Thank you for doing business with us, we try to be very easy to do business with. If you have questions or need assistance at any time please reach out or stop by to visit and meet my entire team. We are happy to have you as a part of our State Farm family!! Richard"
Roger Guzman
August 22, 2024
5
out of
5
rating by Roger Guzman
"Kristian helped me and she is such a pleasure to work with. She took care of me and my family! I cant thank her and her team enough 😃 I highly recommend."
We responded:
"Thank you for the wonderful review, Roger! We are so happy that you have joined our family of customers! Kristen does a fine job for my agency! We are glad to have her as a part of our team to help all our current and future customers. We appreciate your business and look forward to helping you protect what's important to you for many years! Please reach out to us with any questions/needs that you may have. Richard"
deanna mancuso
August 14, 2024
5
out of
5
rating by deanna mancuso
"Wonderful experience and amazing help by Leslie! Looking forward to this move to Texas. Highly recommend this office and State Farm."
We responded:
"Thank you for the great review, Deanna! Leslie is a great part of our team here at Richard Kruger State Farm! I am looking forward to meeting you soon. Please reach out to us any time we can be of assistance. And come by to meet us in person if you can please. Thank you for placing your trust in my agency and in State Farm! We look forward to taking good care of you and your insurance and financial needs far into the future! Richard"
Ivoryanna Carter
July 31, 2024
5
out of
5
rating by Ivoryanna Carter
"Super KIND, fast , reasonable, and over all great customer service! I’m happy with the experience being my first time using State Farm. Thanks"
We responded:
"Good morning, Ivoryanna! Thank you for the great review! Melinda is great to work with, so thank you! We try to make doing business with us as easy as possible. If you are ever near our office, we would love to have you stop by to meet all of my team. We are looking forward to helping you with all your insurance and financial services needs! Thank you for your business and your trust in us and State Farm! "
Stacy Fikes
July 9, 2024
1
out of
5
rating by Stacy Fikes
"It’s been a little over 3 weeks since I filed a claim. I was sitting at a light, stopped and was hit from behind. Just only had my car 45 days and my license plate was barely on 24 hours. Bumper is scuffed and now my paint clear coats is gone. Have called a couple of times and nothing. Would have also expected some type of direction, action plan for resolution. Especially, since it was not my fault. Damages are not that minimal , but to me it’s a lot."
We responded:
"Stacy, we have returned your calls and left several voicemails for you, I apologize that we have been unable to connect. Although you are not a customer of Richard Kruger State Farm, and we are unable to handle your claim, my team and I would still be more than happy to provide you with some guidance. - Richard"
Lawrence Wolfe
June 18, 2024
5
out of
5
rating by Lawrence Wolfe
"Melinda Stovall, did a great Job. She search and found discounts, and got me a great quote to start my policy."
We responded:
"Thanks for the great review Lawrence! Melinda does a great job and our goal is to get you every discount you qualify for! We are excited to have you as a part of our State Farm family! I am looking forward to visiting with you soon! Thank you for trusting us for your insurance and financial needs! Richard"
Nancy French
June 1, 2024
5
out of
5
rating by Nancy French
"Richard Kruger & Kristen Turner are great to work with ... good office ... great service"
We responded:
"Thank you for the super review Nancy! We are so glad you are pleased with our office. I’m especially pleased that you enjoyed working with Kristen! Please stop by when you have time, and meet my entire team. Our plan is to be very easy to do business with and take great care of our customers!!"
Charles Purifoy
May 11, 2024
5
out of
5
rating by Charles Purifoy
"Very much satisfied with the quality of service I received from nick today. Easy to talk to and always willing to help. I think we have a winner folks.💪💪"
We responded:
"Thank you so much for the great review Charles!! We do our best to be easy to do business with! I am very happy that Nic was good to work with!! Please stop by to meet him in person and meet me and my whole team. We are excited to be able to take care of your insurance and financial services needs. Thank you for your business! Richard"