State Farm® Insurance Agent Richard Kruger
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Emma MacDonald
August 27, 2025
5
out of
5
rating by Emma MacDonald
"Leslie was awesome and sooo helpful!!! She took care of me and my family so well!"
We responded:
"Thank you for the fine review Emma! We are excited to take care of you at the Richard Kruger State Farm agency. I am very happy that you are pleased with the service you received from Leslie! We appreciate your business and your trust in State Farm and in our agency. If you are ever near our office, please stop in and meet my entire team. Richard"
shane.saycheesecurdcompany
August 14, 2025
5
out of
5
rating by shane.saycheesecurdcompany
"My marketing associate Leslie was kind, a good listener, professional, and even generated several custom quotes to fit our needs. We are grateful to have a local human agent to help figure out the best coverages and rates. If you need a local agent with a helpful attitude paired with excellent professionalism, call Leslie at State Farm in Waco."
We responded:
"Thank you Shane for the fine review! I really appreciate your trust in State Farm and in our agency. Leslie does a good job of making it easy for folks to do business with us! We look forward to working with you far into the future. I appreciate your kind recommendation as well. We love taking good care of our customers. If you are ever near our office, please stop by to meet us all. Thank you for your business and your trust. Richard"
Brenda Bittick
August 13, 2025
5
out of
5
rating by Brenda Bittick
"I worked with Melinda to change my property insurance for better coverage after 20+ years with the same agency and carrier. She was also able to bundle my auto insurance to give me almost an additional $1,000 discount on my property insurance plus a few dollars less on the monthly auto insurance policy. I'm very pleased and highly recommend this agency and Melinda for your insurance needs."
We responded:
"Thank you for the fine review Brenda! I am glad we were competitive and I am sure you will find our service is excellent as well! Please don't hesitate to give us a call whenever we can help you. I am sure Melinda will follow up with you soon! Please come by and meet my entire team if you are ever near our office! Thank you for your business! Richard "
David Dulock
August 12, 2025
5
out of
5
rating by David Dulock
"Leslie was a true professional and joy to work with and I will definitely recommend her to my friends when it comes time for them to get insurance. David Dulock"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! We appreciate your trust in our agency and thank you for referring your friends! I know Leslie would love to work with them. Richard"
loren pickerill
August 7, 2025
5
out of
5
rating by loren pickerill
"Leslie helped us, me and my wife, find good competitive coverage for Auto insurance. My late father Miles Pickerill always recomended State Farm."
We responded:
"Thank you for the fine review Loren. I am glad we were competitive and I am sure you will find our service is excellent as well! Please don't hesitate to give us a call whenever we can help you. I am sure Leslie will follow up with you soon! I'm sure your dad is smiling! Come by and meet my entire team if you are ever near our office! Thank you for your business! Richard"
Jon Caraway
August 2, 2025
5
out of
5
rating by Jon Caraway
"Leslie is a great asset to your business.Easy to talk to and appears to love her work.Thanks Leslie 😊!"
We responded:
"Thank you for the great 5 star review Jon. I am so happy that Leslie did such a good job helping you with your decision! Please don’t hesitate to reach out to us if we can help you with anything. Richard"
Nicole Alexander
July 23, 2025
5
out of
5
rating by Nicole Alexander
"Melinda was very friendly, professional, and patient."
We responded:
"Thank you for the great 5 Star review Doni! It is so good to hear that you found Melinda easy to do business with. She does a great job and has been with me for a number of years! Thank you for placing your trust in State Farm and in my agency! Please don't hesitate to reach out to us whenever we might be able to assist you. And when you might be in Waco, please stop by and meet my entire team. We appreciate your business! Richard"
Holly Hickman
July 21, 2025
5
out of
5
rating by Holly Hickman
"Leslie was more than happy she was an answer to my prayer. I finally feel like I'm being taken care of properly and insured properly at the right price thank you so much State farm"
We responded:
"Thank you for the great review Holly! We are happy that you are a part of our "agency family"! If you are ever in the area, please stop by so that you can meet my entire team. We appreciate your business and hope to take care of you far into the future! Richard"
Kenneth “BIGTYME” Dinkins
July 16, 2025
5
out of
5
rating by Kenneth “BIGTYME” Dinkins
"I had a great experience talking to. Leslie from Richard Krueger's State Farm in Waco. She took the time to explain everything and make sure I understood everything. I would definitely recommend them to anyone I know."
We responded:
"Thank you Kenneth for the great review!! It’s our pleasure to assist you with your insurance needs. Leslie does a good job of making sure our customers understand how our coverages work for you! Thank you for trusting State Farm and the Richard Kruger agency to take care of your insurance needs. We have a great team that tries diligently to make it easy to do business with us! If there is anything else we can do to help, please let us know! Sincerely, Richard"
Ana Vera
July 2, 2025
5
out of
5
rating by Ana Vera
"I would like to share that I have had only 5 star experiences with State Farm Insurance since I switched over to them almost 6 months ago. When you begin to know Agents by name it’s always because they treat you with respect & kindness while being so professional. Melinda is always so positive professional & friendly, & I am all for it! So far everything they’ve offered has been exactly as so. Thanks to all the good staff here for every question I’ve had it has been answered & resolved!"
We responded:
"Thank you for taking the time to leave this great review and to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. Melinda is one of my key team members! She does make it easy to do business with us! If you ever have any questions or need assistance, we’re here to help! I appreciate your kind words and for allowing my agency to take care of your needs. Thank you for your business! Richard"
James Turnbow
July 2, 2025
5
out of
5
rating by James Turnbow
"Very professional and helpful through the whole process. Clearly explained all policy options and discount options."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for placing your trust in State Farm and in the Richard Kruger State Farm agency. We appreciate your business! Richard"
Rita Buster
July 1, 2025
5
out of
5
rating by Rita Buster
"I contacted State Farm for a quote on my auto insurance. Leslie Taylor contacted me and worked with me to get a better quote than my previous insurance. She went above and beyond to help me. She was able to get me more coverage for a lower price and she stayed in contact with me while I shopped around. Her service was what sold me on choosing State Farm."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! I am glad that Leslie was able to help you. Please reach out to us whenever we can help you. Thank you for your trust and we appreciate your business! Richard"
Suzanne Belhumeur
June 19, 2025
5
out of
5
rating by Suzanne Belhumeur
"Spoke with Melinda and she was able to email a quote . Which is something that no other insurance companies could not seem to do . State Farm seem to have the best rate for me and all in all I am very pleased that I changed over."
We responded:
"Thank you for your great review Suzanne!! I’m very happy that we were able to help you! Melinda does a great job making it easy for customers to do business with my agency! We are proud of her! Thank you for allowing us to take care of your business. Please come by our office when you can to meet my entire team. We are here when you need us! Richard "
Angie H.
June 18, 2025
5
out of
5
rating by Angie H.
"If you're in the market for insurance, contact Leslie. She's a true professional who possesses geniune personable characteristic traits."
We responded:
"Thanks for the great review Angie! We are thankful for customers like you! I know Leslie appreciates your fine review as well. Thank you for trusting our agency with providing for your insurance needs !! Richard "
Dianne Scott
June 6, 2025
5
out of
5
rating by Dianne Scott
"Leslie was so professional very patient very friendly, very informative very knowledgeable as an older person. I found her to be very relatable and understanding of the knowledge I needed about the policy that I received. I think that she is truly an asset to your company. Thank you so much Leslie I give you a 10 for customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! I know Leslie will be very appreciative of your great review! Thank you for allowing us to take care of your insurance needs! Richard"
Julie Hinton
June 4, 2025
5
out of
5
rating by Julie Hinton
"Leslie Taylor was wonderful to work with! She made shopping for insurance a pleasant experience. She handled my vehicle and renters ins and saved me a huge amount. I will definitely recommend Leslie to friends."
We responded:
"Thank you for the super review Julie! I am glad that your experience with Leslie and my agency was so positive! We love to treat our customers as family! I know Leslie will be very happy to help all your friends. Please stop by soon and meet all of my team! I appreciate your business! Thank you! Richard"
Janice Bermonty
May 23, 2025
5
out of
5
rating by Janice Bermonty
"Leslie Taylor Was amazing sweet and quick i wish more people would have that kind of customer service would do all over again!"
We responded:
"Thank you, Janice, for the great review! I am so happy that you had a great experience with Leslie! If you ever have the opportunity to stop by my office and meet all of my team I have to serve you, please do! I appreciate the trust you have placed in the Richard Kruger State Farm Agency and in State Farm. Thank you for your business! Richad"
Neeky (Neeky)
May 22, 2025
5
out of
5
rating by Neeky (Neeky)
"Excellent services. Highly recommended."
We responded:
"Thank you so much for the 5-star review!! We really appreciate our customers and try our best to be easy to do business with! Please stop by to visit with whenever you are near! Thank you for your business! Richard"
Raymond Lucien
May 13, 2025
5
out of
5
rating by Raymond Lucien
"Richard is very knowledge about the products that State Farm offers. He patiently and compassionately takes care of his clients. Would recommend him to anyone!"
We responded:
"Thank you for the great review Raymond! We diligently work to be easy to do business with! One of my primary goals in taking care of our customers is to ensure they understand all the risks that we all face every day and the protection our policies provide to mitigate those risks! It is a pleasure to work with you! Thank you for trusting State Farm and the Richard Kruger agency with protection that covers what matters the most to you and your family! Richard"
Beth Haak
May 2, 2025
5
out of
5
rating by Beth Haak
"Leslie was super helpful and got our insurance all changed over so quickly. Very professional and courteous! Thank you for all your help!!"
We responded:
"Thank you for the great review Beth! I am happy that Leslie was so helpful! It’s our pleasure to assist you with your insurance needs. When you are in Waco and have the time, please stop by our office and meet my entire team. We are here to serve you. If there is anything else we can do to help, please let us know! Thank you for your business! Richard"
Karen Grier
May 1, 2025
5
out of
5
rating by Karen Grier
"I have worked with the Richard Kruger agency since 2022 and have had a great experience with them! The staff are always available to answer any questions I have. Even after moving to a new town, I decided to keep Richard Kruger as my agent."
We responded:
"Thank you, Karen! I appreciate the great review. We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Richard"
Anthony Cassady
April 29, 2025
5
out of
5
rating by Anthony Cassady
"Very knowledgeable and helped me with the coverage I needed and the rate I needed to be at...great service thank you Leslie Taylor"
We responded:
"Thank you for the great review Anthony! We are happy that you have placed your trust in State Farm and our agency! I am glad that Leslie was able to get you a good rate and good coverage! If you are in Waco, please stop by our office and meet our entire team! Thank you for your business! Richard"
Latesia Bluntson
April 24, 2025
5
out of
5
rating by Latesia Bluntson
"My agent Leslie Taylor was great. She helped me through my whole process. She was patient, helpful, and very kind. I would like to thank her for all she does."
We responded:
"Thank you for the super review Latesia! I am so happy that you are a part of our family here at Richard Kruger State Farm. Leslie works really hard to do a great job for our customers. When you have time, please stop by and meet our entire team. We are here for you. Thank you for your business!! Richard"
sandra elliott
April 7, 2025
5
out of
5
rating by sandra elliott
"Friendly, professional assistance at its best!"
We responded:
"Thank you for the great 5 Star review Sandra!! We appreciate your trust in State Farm and in the Richard Kruger State Farm agency!! We always strive to be easy to do business with! We look forward to taking care of you long into the future! Richard"
Erik Anderson
April 2, 2025
5
out of
5
rating by Erik Anderson
"Fast, friendly and responsive! Personable experience"
We responded:
"Thank you for the great review Erik! Melinda is quick to respond and very good on follow-up! I hope you get a chance to work with the rest of my team as well whenever you give us a call. We are happy that you are a part of our Richard Kruger State Farm Insurance family!! Thank you so much for your business. Please give us a call any time we can help! Richard"